Privacy Policy

FBN Group Inc. (“FBN Group,” “we,” “us,” or “our”) operates as an interstate motor carrier based in Aurora, Illinois. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website at www.fbngroupinc.com, our text messaging program, and the communications we have with customers, brokers, drivers, and applicants.

Information we collect

• Contact information you give us, such as your name, company name, mobile phone number, email address, and mailing address.
• Shipment information, such as pickup and delivery locations, load details, reference numbers, and rate confirmations.
• Driver and applicant information submitted through our recruiting process, such as CDL details, employment history, and other information required for federal motor carrier compliance.
• Website usage information, such as pages visited, browser type, and general location, collected automatically through standard web logs.

How we use information

• To quote, schedule, dispatch, track, and invoice freight shipments.
• To communicate with customers, brokers, drivers, and applicants about loads, pickups, deliveries, and account matters.
• To recruit, qualify, and onboard drivers and independent contractors.
• To meet legal, safety, insurance, and Federal Motor Carrier Safety Administration requirements.
• To operate, secure, and improve our website and services.

SMS text messaging program

FBN Group Inc. may send text (SMS) messages to customers, brokers, drivers, and applicants who provide their mobile number and consent to receive them.

• How consent is obtained: You opt in by submitting your mobile number through a form on our website, by providing it to our team in the course of doing business with us, or by texting us first. Consent to receive text messages is not a condition of any purchase or of employment.
• Types of messages: Operational and customer care messages, such as load and dispatch updates, pickup and delivery notifications, appointment and scheduling coordination, document requests, driver recruiting and application follow-up, and account or billing notices.
• Message frequency: Message frequency varies based on your loads and your interactions with us.
• Cost: Message and data rates may apply. Your mobile carrier’s standard rates apply to all messages.
• Opting out: Reply STOP at any time to stop receiving text messages. You will receive one confirmation message, and no further messages will be sent unless you opt in again.
• Help: Reply HELP for assistance, or contact us at (630) 566-4866 or info@fbngroupinc.com.
• Carrier liability: Mobile carriers are not liable for delayed or undelivered messages.

How we share information

We share information only as needed to run our business and as permitted by law, including with:

• Customers, brokers, shippers, and receivers involved in a shipment.
• Service providers who work on our behalf, such as dispatch and accounting software, telephone and messaging providers, insurance carriers, and background screening companies used for driver qualification.
• Government agencies, regulators, or law enforcement when required by law or to meet motor carrier safety and compliance obligations.

We do not sell personal information.

Data retention

We keep information for as long as needed to provide our services and to meet legal, tax, insurance, and Department of Transportation recordkeeping requirements, after which it is deleted or anonymized.

Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

You may reply STOP to any text message to opt out of SMS, unsubscribe from marketing emails using the link in the message, or contact us to request access to, correction of, or deletion of your information. Some information must be retained where federal motor carrier regulations require it.

Children’s privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last revised.

Contact us

FBN Group Inc
767 Serendipity Dr, Aurora, IL 60504
Office: (630) 566-4866
Email: info@fbngroupinc.com
Web: www.fbngroupinc.com